UNIFYING CLIENT AND TEAM DATA FOR A FAIR, DATA-DRIVEN CULTURE
Our algorithm merges your feedback and scoring with our internal metrics to drive unstoppable performance.
By analysing 200+ data points from both the Client-Success Matrix and the People-Success Matrix, we anchor each team member’s scorecard to your objectives. This combines external and internal insights to keep incentives unbiased for our team and guarantee high standards for you. Below are four ways we unify client-facing and internal metrics to focus on the work that truly advances your success.
WEIGHTED PERFORMANCE SCORECARDS
We measure output over hours, so every contribution truly counts.
What It Is
Our platform unifies your feedback with core internal metrics like productivity, quality checks, and timely completions. Rather than counting hours, we reward contributions that actually drive your business goals. We also offer clear improvement pathways, showing exactly how our team can improve and earn better incentives. For example, we:
Track on-time tasks that have a direct impact on your goals
Recognise efficiency over total hours worked
Provide personalised guidance for achieving higher scores (and rewards)
Why It Matters
When every minute contributes to tangible improvements, you see more consistent progress and fewer bottlenecks. Meanwhile, our team enjoys a fair, motivating system that gives them skin in the game.
360-DEGREE TEAM MEMBER FEEDBACK
We foster transparency from all angles, so growth is guided, not forced.
What It Is
Our platform uses machine learning to analyse peer reviews, leader insights, and your ratings to form a balanced view of each individual’s strengths and opportunities. Leaders earn partial incentives by supporting their teams, shifting feedback from a source of penalties to a tool for collective success For example, we:
Recognise creative solutions that advance your campaigns
Encourage leaders to coach underperformers instead of penalising them
Maintain open communication so everyone knows how to improve
Why It Matters
A culture of honest, supportive feedback yields higher-quality results for you. Our team sees exactly how to grow, and you benefit from a workforce that embraces learning and collaboration instead of fearing it.
ADAPTIVE ROLE ASSIGNMENT
We align skills as your goals shift to make sure you always get the best support.
What It Is
When your priorities or market conditions change, our algorithms check who has performed best in similar tasks. If a different specialist fits better, or if someone isn’t meeting your standards, our platform automatically reassigns roles so everyone operates where they’re most effective. For example, we:
Reassign a strategist who excels under tight deadlines if your timeline speeds up
Move a highly collaborative designer to cross-functional teams for higher impact
Switch a team member when performance dips to keep your goals on track
Why It Matters
Placing the right people in the right places cuts wasted effort, boosts team morale, and offers everyone a fair shot at doing their best work. You benefit from a team that’s always ready to adapt to new priorities and deliver better results for you.
CONTINUOUS PROCESS AND TRAINING IMPROVEMENTS
We refine our workflows so your feedback sparks better results for everyone.
What It Is
We continuously optimise our workflows and training programmes, incentivising every team member to tackle issues at the source and enhance their skills for your benefit. If you flag a concern, such as delays in response times, we revise our SOPs, provide focused training, and reward those who resolve process gaps and drive down costs. For example, we:
Reward team members with additional incentives for fixing bottlenecks that affect your timelines.
Fund skill-building workshops that tackle your top concerns
Create leaner, more efficient workflows to minimise overhead so both sides benefit from cost savings
Why It Matters
With every improvement guided by your feedback, you enjoy quicker turnarounds, lower costs, and a team that’s never complacent. By rewarding initiative and skill growth, we ensure our team continually finds better ways to serve you.
