DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
DISCOVER THE FIRST COMPONENT OF OUR PROPRIETARY TECHNOLOGY
We accelerate exceptional outcomes with rapid iteration cycles powered by your feedback.
We are on a mission to be the world’s most client-centric marketing company. Inspired by the lean manufacturing principles pioneered by Toyota, our client-success matrix™ continuously incorporates your feedback to drive rapid iteration and faster cycle times. We adapt quickly, optimise performance, and recalibrate strategies in real time. This ensures we stay fully aligned with your goals, so our team delivers faster, more targeted, and effective outcomes.
CLIENT SCORING AND FEEDBACK-SHARING WORKFLOW
Easily score our performance with just a few clicks. What gets measured gets results.
We eliminated the friction and delays of traditional feedback loops with a streamlined process that allows you to score us effortlessly at key stages. We’ve gamified the process by offering financial incentives for your feedback. This ensures your input not only drives our actions but rewards you along the way.
Feedback channels
Feedback credits
Feedback request triggers
Live feedback implementation tracking
Effortlessly share your scoring on any device on the go.
We’ve integrated our partnership technology with WhatsApp to make scoring as simple as responding to a message from your mobile. At key stages, you’ll automatically receive a request to rate our performance and provide qualitative feedback, all within a few quick taps.
Feedback channels
Feedback credits
Feedback request triggers
Live feedback implementation tracking
Effortlessly share your scoring on any device on the go.
We’ve integrated our partnership technology with WhatsApp to make scoring as simple as responding to a message from your mobile. At key stages, you’ll automatically receive a request to rate our performance and provide qualitative feedback, all within a few quick taps.
CLIENT SCORING AND FEEDBACK-SHARING WORKFLOW
Easily score our performance with just a few clicks. What gets measured gets results.
We eliminated the friction and delays of traditional feedback loops with a streamlined process that allows you to score us effortlessly at key stages. We’ve gamified the process by offering financial incentives for your feedback. This ensures your input not only drives our actions but rewards you along the way.
Feedback channels
Feedback credits
Feedback request triggers
Live feedback implementation tracking
Effortlessly share your scoring on any device on the go.
We’ve integrated our partnership technology with WhatsApp to make scoring as simple as responding to a message from your mobile. At key stages, you’ll automatically receive a request to rate our performance and provide qualitative feedback, all within a few quick taps.
CLIENT SCORING AND FEEDBACK-SHARING WORKFLOW
Easily score our performance with just a few clicks. What gets measured gets results.
We eliminated the friction and delays of traditional feedback loops with a streamlined process that allows you to score us effortlessly at key stages. We’ve gamified the process by offering financial incentives for your feedback. This ensures your input not only drives our actions but rewards you along the way.
Feedback channels
Feedback credits
Feedback request triggers
Live feedback implementation tracking
Effortlessly share your scoring on any device on the go.
We’ve integrated our partnership technology with WhatsApp to make scoring as simple as responding to a message from your mobile. At key stages, you’ll automatically receive a request to rate our performance and provide qualitative feedback, all within a few quick taps.
CLIENT SCORING AND FEEDBACK-SHARING WORKFLOW
Easily score our performance with just a few clicks. What gets measured gets results.
We eliminated the friction and delays of traditional feedback loops with a streamlined process that allows you to score us effortlessly at key stages. We’ve gamified the process by offering financial incentives for your feedback. This ensures your input not only drives our actions but rewards you along the way.
Feedback channels
Feedback credits
Feedback request triggers
Live feedback implementation tracking
Effortlessly share your scoring on any device on the go.
We’ve integrated our partnership technology with WhatsApp to make scoring as simple as responding to a message from your mobile. At key stages, you’ll automatically receive a request to rate our performance and provide qualitative feedback, all within a few quick taps.
OUR INTERNAL CLIENT-SUCCESS SCORING METRICS
We monitor the numbers that guarantee the world’s most client-centric experience. Rest assured that we are always on the front foot.
We are committed to delivering an industry-leading client experience. Our platform automatically tracks key performance metrics based on your feedback and our internal data, ensuring continuous improvement and a relentless focus on maximising value for your business. Below are some of the metrics our technology monitors to ensure we consistently provide an exceptional client experience at scale:
QUALITY PERFORMANCE INDEX (QPI)
We use AI to accelerate role-specific feedback implementation so we adapt sooner.
Whenever feedback is submitted, our technology automatically assigns accountability to the relevant team member to populate their live people-success scorecards. We use AI to analyse role-specific feedback and proactively offer practical suggestions on how to improve our alignment with your goals. This allows us to act on feedback much faster and more accurately than traditional methods.
ON-TIME DELIVERY
Our robust processes ensure we never miss a deadline.
We use AI to immediately turn actionable points from your messages and calls into tasks with specific deadlines. Our technology automatically monitors progress and sends internal reminders to keep us on track. This allows us to eliminate busy work, deliver timely results across all services, and stay focused on maximising value for your business.
RESPONSE TIME
Get the support you need, exactly when you need it.
Our technology automatically tracks how quickly our team attends to your needs during all stages of your interactions. We resolve issues quickly and have automated fallback mechanisms in place, so if someone is on leave or unavailable, a new team member is automatically assigned to keep things moving.
NPS* AND CSAT COLLECTION
Our processes are always evolving. We focus on what works and remove what doesn't to deliver faster, more impactful results.
We constantly refine our processes to serve you better. By leveraging key metrics like NPS and CSAT, we actively listen to your feedback and incentivise our R&D team to implement weekly platform and process updates. This customer-focused approach streamlines our workflows, enabling us to offer services at significantly lower rates, with the savings passed directly to you.
*NPS is a registered trademark of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
DISCOVER THE SECOND COMPONENT OF OUR TECHNOLOGY
DISCOVER THE SECOND COMPONENT OF OUR TECHNOLOGY
DISCOVER THE SECOND COMPONENT OF OUR TECHNOLOGY
Learn how we integrate your scoring and feedback with our people-success matrix™
Learn how we integrate your scoring and feedback with our people-success matrix™
Learn how we integrate your scoring and feedback with our people-success matrix™
Frequently asked questions
All you need to know about our client-success matrix™
01
What are credits and how can I redeem them?
Credits are a form of reward you earn by providing valuable feedback to our internal team. Each credit is equivalent to £1 and will be applied as discounts on our services. The accumulated amount can be claimed every six months, and you can redeem your earned credits directly through your dashboard. Once redeemed, the credits will automatically apply to your next billing cycle. Get in touch with us for more details.
02
Do I have to share feedback?
While we request regular feedback to ensure alignment with your goals, there are no penalties for infrequent submissions. You also have the option to disable feedback request notifications. Feedback can be provided at any time through your client portal.
01
What are credits and how can I redeem them?
Credits are a form of reward you earn by providing valuable feedback to our internal team. Each credit is equivalent to £1 and will be applied as discounts on our services. The accumulated amount can be claimed every six months, and you can redeem your earned credits directly through your dashboard. Once redeemed, the credits will automatically apply to your next billing cycle. Get in touch with us for more details.
02
Do I have to share feedback?
While we request regular feedback to ensure alignment with your goals, there are no penalties for infrequent submissions. You also have the option to disable feedback request notifications. Feedback can be provided at any time through your client portal.
01
What are credits and how can I redeem them?
Credits are a form of reward you earn by providing valuable feedback to our internal team. Each credit is equivalent to £1 and will be applied as discounts on our services. The accumulated amount can be claimed every six months, and you can redeem your earned credits directly through your dashboard. Once redeemed, the credits will automatically apply to your next billing cycle. Get in touch with us for more details.
02
Do I have to share feedback?
While we request regular feedback to ensure alignment with your goals, there are no penalties for infrequent submissions. You also have the option to disable feedback request notifications. Feedback can be provided at any time through your client portal.
01
What are credits and how can I redeem them?
Credits are a form of reward you earn by providing valuable feedback to our internal team. Each credit is equivalent to £1 and will be applied as discounts on our services. The accumulated amount can be claimed every six months, and you can redeem your earned credits directly through your dashboard. Once redeemed, the credits will automatically apply to your next billing cycle. Get in touch with us for more details.
02
Do I have to share feedback?
While we request regular feedback to ensure alignment with your goals, there are no penalties for infrequent submissions. You also have the option to disable feedback request notifications. Feedback can be provided at any time through your client portal.
01
What are credits and how can I redeem them?
Credits are a form of reward you earn by providing valuable feedback to our internal team. Each credit is equivalent to £1 and will be applied as discounts on our services. The accumulated amount can be claimed every six months, and you can redeem your earned credits directly through your dashboard. Once redeemed, the credits will automatically apply to your next billing cycle. Get in touch with us for more details.
02
Do I have to share feedback?
While we request regular feedback to ensure alignment with your goals, there are no penalties for infrequent submissions. You also have the option to disable feedback request notifications. Feedback can be provided at any time through your client portal.
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We are on a mission to make marketing results matter.
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For Resellers
We are on a mission to make marketing results matter.
For Enterprises
Get early access
Get early access
Get early access
For Resellers
We are on a mission to make marketing results matter.
For Enterprises
Get early access
Get early access
Get early access
For Resellers
We are on a mission to make marketing results matter.
For Enterprises
Get early access
Get early access
Get early access
For Resellers
We are on a mission to make marketing results matter.